As of January 6, 2025 Social Security Administration Requires Appointments To Local SSA Offices For Services
Jan. 15, 2025
As of January 6, 2025. the Social Security Administration requires customers to schedule an appointment for service in the local SSA offices, including requests for Social Security cards.
Online services webpage at www.ssa.gov/onlineservices. There, you can complete many transactions online conveniently and securely.
Automated services webpage at www.ssa.gov/agency/contact/phone.html. If you cannot use SSA online services, they can find information about our automated telephone services available on our National 800# at 1-800-772-1213.
Customers who are not able to handle their business online or with the automated options, may call their local Social Security office or our National 800# to schedule an appointment. Disabled individuals can find the number to their local office at secure.ssa.gov/ICON/main.jsp.
SSA wanted to make it clear that they will not turn people away for service who are unable to make an appointment or do not want to make an appointment. For example, members of vulnerable populations, military personnel, people with terminal illnesses, and people with other situations requiring immediate or specialized attention may still walk in for service at our local offices. Some of the SSA offices also have minimal to no wait times, and they will still serve customers who walk in.